COLLABORATION ARCHITECTURE

BUSINESS-ENABLED COMMUNICATION

Communication and collaboration are increasing becoming more essential, especially during this era of anywhere working. Moreover the communication and collaboration can do more things than just being a tool to chat or talk.

While all the organizations have some or the other forms of communication in place, but there is also a plethora of options available which can dramatically change the way business can leverage it for automation, smart collaboration with faster decision making, easy and self-serving in nature. Which includes automating via IM Bots, Smart video, and collaboration platforms, Contact center, and smart digital platforms for the use case-specific needs.

The choice of the platform and customization needs could be complex and align with the business requirements.

      We help customers architecting, design & provide consulting services for business-enabled communications with the below steps.

  1. Understanding your business landscape and compliance if any.
  2. Understanding and assessing the current ways of essential and advanced communication & collaboration landscape
  3. Understanding the communication and collaboration needs of the business for internal and external stakeholders.
  4. Building the use cases and test scenarios
  5. Understanding the assessing the security concerns
  6. Understanding and planning for the customization and integration needs.
  7. Architecting and designing the solution to feed the needs using different but coherent technologies.
  8. Implementation and Migration planning
  9. Planning for monitoring, support, and upgrades.
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